Refund and Returns Policy

Golden Yellow: Refund and Returns Policy

Your satisfaction is our ultimate goal at Golden Yellow. We are dedicated to providing you with high-quality clothing and a seamless shopping experience. If you are not completely satisfied with your purchase, you can return or exchange the item according to the policy below.

1. General Conditions for Returns

  • Timeframe: You must request a return or exchange within 7 days of receiving your order.
  • Product Condition: All returned items must be in their original condition: unworn, unwashed, and with all original tags and labels still attached. We reserve the right to refuse a return if the item shows any signs of wear or damage.
  • Proof of Purchase: A copy of your original invoice or order confirmation is mandatory for all returns and exchanges.

2. Non-Returnable Items

For hygiene and other practical reasons, we cannot accept returns or exchanges for the following items:

  • Innerwear and undergarments
  • Socks
  • Items purchased during a sale or promotion (all sale items are final sale)
  • Any product that has been altered, washed, or used.

3. How to Initiate a Return or Exchange

To start the return process, please follow these steps:

  1. Contact Us: Send an email to [Your Customer Service Email] or call our support hotline at [Your Phone Number] within the 7-day period. Provide your Order Number and a clear explanation of why you wish to return or exchange the item.
  2. Wait for Confirmation: Our customer service team will review your request and guide you through the next steps, including providing you with the address to which you should send the item.
  3. Package and Ship: Securely pack the item in its original packaging (if possible) along with the invoice. You are responsible for the return shipping cost. We highly recommend using a trackable courier service to ensure the item reaches us safely.

4. Refund Policy

We only offer refunds in the following specific circumstances:

  • The product you ordered is out of stock and we cannot provide a suitable replacement.
  • You received a defective, damaged, or incorrect item (e.g., wrong size or color).

If your refund is approved, we will process it as follows:

  • Payment Method: The refund will be credited back to your original payment method.
  • Processing Time: Please allow 7-10 business days for the refund to be processed and for the amount to appear in your account, depending on your bank’s policies.
  • Shipping Costs: The original shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., a defective or incorrect item).

5. Exchange Policy

If you want to exchange a product for a different size or color, or for a different item, we will be happy to assist you, subject to availability.

  • You will be responsible for the shipping cost of returning the original item to us.
  • Once we receive and inspect the returned item, we will ship the new item to you. A standard shipping fee will apply to this new delivery.

6. Damaged or Defective Items

If you receive a product that is damaged, defective, or not as described, please notify us immediately upon delivery. In this case, we will cover all shipping costs for both the return and the replacement. We will either send you a new, correct item or issue a full refund, including the original shipping fee.